MiboCam's Privacy Policy
Last modified: December 2, 2019
Introduction
This MiboCam's Privacy Policy describes the types of information, including, without limitation, personal data that we may collect from you or that you may provide when interacting with us, using our application and/or products or services in relation to MiboCam or when visiting our website www.intelbras.com.br ("website"), including any subdomains and any content, functionalities and services offered on, by or through them or any other websites, e-mail addresses, applications that link to this Privacy Policy (collectively referred to as "Services"), all of them supplied by Intelbras ("Intelbras", "MiboCam", "we" or "our"), acting as a data controller. This Privacy Policy also describes how we collect, use, maintain, share, protect, disclose or process such information. Please read this Policy carefully to understand our policies and practices related to your information and how we shall handle it.
"Personal Data", in accordance with this Privacy Policy, means any information that identifies you or may identify you, directly or indirectly, in particular, or in combination with another of your identifiers.
This Privacy Policy includes the following
content:
1. Information
we collect about you, processing purposes and legal bases
2. Children
under 18
3. For how
long we store your personal data
4. Information
sharing
5. Data
security measures
6. Third-party
suppliers and their services
7.
International transfers
8. Your
rights
9 Changes
to our Privacy Policy
10. Contact
information
1. Information we collect about you, processing purposes and legal bases
We collect various types of information from and about users of our Services, including information that you provide to us and personally identify you, such as, without limitation, name, address, e-mail address and telephone number.
We may also automatically collect certain information as you browse the website or use our Services, such as usage details, equipment profiles and IP addresses, through cookies, web beacons and other tracking technologies.
"Personal
Data",
in accordance with this Privacy Policy, means any information that identifies
you or may identify you, directly or indirectly, in particular, or in
combination with another of your identifiers.
We have set out below, as a
table, a description of all the ways in which we plan to use your personal data
and legal bases on which we rely. We also identify what our legitimate
interests are when appropriate.
· Please note that we may process your personal data on more than one legal basis, depending on the specific purposes for which we are using your data. Please contact us if you need details about the specific legal bases on which we are relying to process your personal data where more than one has been established in the table below.
|
Activity |
Data processing type |
Processing purpose and legal bases |
Legal basis for processing |
|
A. Purchase of Intelbras devices |
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|
When you buy Intelbras devices through its own platform or from third parties |
The buyer's name; the recipient's name; delivery address; order source; details about the products you have ordered |
To process and deliver your order and contact you if necessary |
Agreement execution |
|
B. Use of the Intelbras application, devices and cloud |
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|
1a. When you register at the MiboCam App for the first time |
E-mail address; country or region you choose; user; password (encrypted); profile photo (if loaded); your nickname and profile photo on a third-party platform when you choose to log in to the MiboCam App with another app account. |
To allow us to complete your registration, contact you and manage your account. |
The execution of MiboCam's Terms of Use agreement and legitimate interests to maintain our contractual relationship with you, provide services of adequate quality, allow you to enjoy the services features, keep our products updated and relevant, develop our business and ensure product safety and that the use of our products is in accordance with accepted terms and conditions. |
|
1b. When you change the details used for registration |
If you choose to change any of the information above, the new entries shall be collected to replace the old ones. |
To allow requested changes |
|
|
2. When logging in and using our services |
In addition to the information mentioned in item 1, we process data related to the terminal (such as your smartphone) that you use to log in, such as GPS, terminal operating system, model and your unique identifier. |
To offer our services to you, maintain the normal operations of our services, optimize our services and protect the security of your account. |
|
|
3. When you add a device (in the device interface, you can view and add devices such as IP cameras, storage devices, and bells to the MiboCam App). |
Device SN (serial number); device model; Wi-Fi information; device name; device password (encrypted); device time zone and daylight saving time status. |
To process your request to add a device to your account and allow configuration of your device. |
|
|
4. When you use the Live View function, which provides a real-time video display. |
Device SN; device IP; device port information; video stream; |
To provide basic video display services through the MiboCam App. |
|
|
5. When you use video playback and recording functions. |
Device SN, device channel ID, log file path. |
To store your history record and allow you to view it. |
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|
6. When you activate and configure settings for the device added, such as IP camera, bells and storage device. |
MAC address; IP address; device SN; device model; device firmware version; country information (via IP address); device location (via IP); device registration date; device channel information; device off-line/online status; device configuration information. |
To allow activation of your device from MiboCam and your registration in our server. |
|
|
7. When you define the device name and cover image. |
Cover image; device name; channel information; device model; device SN. |
You can define the device name, change the cover image and view the channel name, device model and SN. Processing of this information is necessary to allow for necessary changes and inform you of the details of the device added to your MiboCam account. |
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|
8. When you enter the device password or use the reset function. |
Device SN; password (encrypted). |
To allow you to improve your device security by adding a password or resetting your password. |
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|
9. When you use the device sharing function. |
Device SN; e-mail address of the other user you share your device with. |
To allow sharing your device with another user on the MiboCam App, as requested by you. |
|
|
10. When you use the delete device function. |
Device SN; e-mail address. |
To allow removal of the device from your account at MiboCam App and the corresponding accessory as you have requested. |
|
|
11. When you receive a notification. |
Device SN; push warning ID /alarm snapshot |
To send alarm notifications and provide the services you have requested from us. |
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12. When you use the MiboCam App's cloud services to increase your storage capacity. |
Device SN; video messaging and recording; device channel information. |
To allow the use of the cloud storage service (free or value-added versions) |
|
|
13. When you purchase a cloud storage plan or redeem a gift card. |
Details of the cloud storage plan purchased; form of payment; request date; e-mail address. |
To process your order and bill you for the cloud storage plan. |
|
|
14. When you transfer your storage plan to the cloud. |
Name of the device from which the plan is transferred; name of the device to which the plan is transferred; plan information. |
To transfer the activated cloud service to a specific device added to your account. |
|
|
C. When you participate in our marketing activities |
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|
When you participate in our marketing activities, off-line or online, including, without limitation, exhibitions, sweepstakes, contests or surveys. |
Name; e-mail address; telephone number; location; your comments and responses to a survey (if applicable); profile details on a third-party platform (if you choose this form of registration). |
To register your interest in our products and services. |
Consent |
|
To contact you and inform you of the progress and outcome (if applicable) of the marketing activity in which you have participated. |
Agreement execution, that is, it allows you to take advantage of the services you have chosen. |
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|
To ask you to leave a comment or do a search. |
Legitimate interests to improve our services and understand the customers' best needs. |
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|
To inform you about similar events, if you have chosen this. |
Consent |
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|
When you participate in our marketing activities, off-line, including, without limitation, exhibitions, sweepstakes, contests or surveys. |
Photographs or videos taken during the event. |
To promote our activities and events. |
Legitimate interests to promote our commercial products and services. |
|
D. When you request after-sales services |
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|
1. When you register your Intelbras after-sales services.
|
Name; e-mail address or third party account that you use for registration; password (encrypted). |
To help you complete the MiboCam registration and protect the security of your account. |
Agreement execution to provide after-sales services; |
|
2. When you submit a request via App, website or our third party hotline. |
legitimate interests to provide better services and facilitate the
exercise of your rights to after-sales services; |
To receive and serve your after-sales service order; |
Agreement execution to provide after-sales services or fulfill legal obligations that we may have in relation to consumer's warranty. |
|
To recommend the nearest repair center (if applicable); |
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|
To send the device after repair to the recipient and the address you specify. |
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To contact you for any clarifications that we, or you, may need. |
Legitimate interests to clarify your requests and improve our services. |
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To ask for feedback and the degree of satisfaction with our services. |
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3. When you reset your password |
Device SN; MAC address; e-mail address. |
To help you reset your password and proceed with the requested changes |
Legitimate interests to provide adequate services. |
|
E. When you use our website |
|
|
|
|
1. When you subscribe to the newsletter |
E-mail address |
To send newsletters, promotions or other marketing communications, including invitations to our exhibitions. |
Consent |
|
2. When you use our website |
Technical details |
To use analytics to improve our website, products/services, marketing, customer relationships and experiences and to manage and protect our websites. |
Legitimate interests to define types of customers for our products and services, keep our website updated and relevant, develop our business and ensure the security of our website. |
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F. Other uses of your information |
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We use the information we collect to provide or improve services provided by us, our partners or other trusted suppliers, such as providing, evaluating, improving or updating services; participation in market research activities related to our services, development of new services, customer support etc. To improve services, we can also analyze product usage but these statistics do not include any personally identifiable information. |
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Agreement performance and legitimate interests to keep our services up to date and improve them |
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We use your contact details to contact you, provide information requested about us, answer your questions or when we handle your complaints. We may use these details to send you important notices, such as changes to our relevant terms, conditions and policies. As this information is very important for you to communicate with us, it is recommended that you receive and read this information. |
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Agreement execution and legitimate interests to manage the contractual relationship with you. |
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We may be required by law to collect and share your personally identifiable information and data with public or governmental organizations for purposes of complying with the law, a court order or to respond to any government or regulatory request. |
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Compliance with some legal obligation. |
You may also provide information to be published or displayed (hereinafter referred to as "published") in public areas of our website or transmitted to other users of our services or to third parties (collectively "Users' Contributions"). Your user contributions are posted and passed on to others at your own risk. We cannot control the actions of other users of our services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions shall not be viewed by unauthorized persons.
Information we collect through automatic
data collection technologies
Our website and
applications use cookies and similar technologies. We use functional cookies to ensure that our website and services
work correctly and analytical cookies to optimize the user experience. Third-party
cookies may also collect data outside of our websites. As you browse and interact with the website and our
services, we may use automatic data collection technologies to collect certain
information about your equipment, navigation actions and patterns, traffic
data, records and other communication data.
Our Privacy Policy does not cover the use of cookies by third parties,
including, without limitation, our partners, affiliates, public tracking
services companies and service providers. We have no access or control
over such cookies.
2. Users under the age of 18
By accessing these services, users declare
that they are of legal age and have full powers to decide whether to accept
this Privacy Policy. Our services are not aimed at children under 18 years of
age. No one under the age of 18 should provide personal data to or from our
Services. We do not knowingly collect personal data from people under the age
of 18.
Intelbras strongly recommends
that parents actively participate in supervising their children's online
activities.
3. For how long we store your personal data
Your personal data shall be retained for as long as necessary for the purposes described in this Privacy Policy or to the extent necessary to comply with statutory obligations and to resolve any disputes.
To determine the appropriate retention
period for personal data, we consider the amount, nature and sensitivity of
personal data, the potential risk of damage from unauthorized use or disclosure
of your personal data, the purposes for which we process your personal data and
whether we can achieve these objectives by other means and by applicable legal
requirements.
In the event that we cease our
products or part or all of our services, we shall notify you and delete your
personal data in question or anonymize that information within a reasonable
period of time.
4. Information sharing
We may disclose your personal data with certain trusted third parties for the following reasons:
· To our subsidiaries and affiliates to provide you with the services you have requested from us and for the purposes of our legitimate customer relationship management interests.
· For shippers/carriers and other business partners as we need to deliver your orders.
· For IT service providers that provide support during our daily operations such as maintaining digital databases.
· For international suppliers of hardware technology, software, cloud services, infrastructure.
· For third-party hotline services provided to receive and track your after-sales requests.
· For marketing service providers in order to provide services you have requested such as receiving news in which you have chosen to participate.
· To buyers or potential buyers of our business for assessment and conclusion of transactional corporate matters.
All such third parties must adequately protect your personal data, subject to agreements that correspond to applicable laws requirements.
We may also disclose your
personal data:
· To comply with any court order, law or legal process, including to respond to any government or regulatory request or for investigations (for example, disclosure to prevent crimes or fraud or to comply with some court order or legislation).
· To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
· If we believe that disclosure is necessary or appropriate to protect legitimate rights, property or our security, our customers or others.
5. Data security measures
We have implemented appropriate technical and organizational measures designed to protect your personal data from accidental loss and unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. All payment transactions shall be encrypted using SSL technology. In the event of an information leak or other incidents involving information security, we shall initiate contingency plans to prevent the wide spread of security incidents and inform you in the form of push notifications and announcements.
6. Third-party suppliers and their services
To ensure that you have a smooth browsing experience, you can receive content or network links from third parties (hereinafter "third parties") in addition to us and our partners. Except as expressly stated in this Privacy Policy, this Policy does not apply to situations in which third parties provide services to you through our services such as websites that may include the services we offer or third party websites that link to our services. Please note that if you use third party products and/or services and provide your personal information, your information shall be treated in accordance with that third party's privacy statement or similar policies. We cannot control third parties' privacy and data protection policies and third parties are not bound by this policy. Before sending personal information to third parties, consult the third parties' Privacy Policies. You can choose to access links, content and services provided by third parties. We take on no responsibility when your information has been misused or disclosed incorrectly on those occasions.
7. International transfers
We offer our services through the use of servers located in different countries. Therefore, your information may be transferred outside the region and country in which you use our website and services, which may have different legal rules and may not offer adequate levels of protection. However, we take the necessary steps to ensure that your information is processed in accordance with applicable laws and that appropriate technical security measures are taken to protect your privacy. Where necessary, we use standard contractual clauses to comply with applicable laws.
8. Your rights
You can review and change your personal data by logging into your account and visiting your account profile page. If you cannot find your personal data, you can also send us an e-mail to privacidade@intelbras.com.br to request access or request that we correct or delete any personal data that you have provided to us. You can also object or request that their processing be restricted. If we process your personal data based on consent, you can withdraw it at any time by contacting us (see below). A summary of your legal rights is provided below:
· Requesting access to your personal data (generally known as "request for access from the data holder"). This allows you to receive a copy of the personal data that we keep about you when a customer is active and verify that we are legally processing it. If you want to access your profile picture, user name, e-mail address and other basic information or video, image, current subscription, device and other service information in your MiboCam account you can enter MiboCam and select the corresponding function button and access the relevant information.
Requesting correction of the personal data we hold about you. This allows you to correct any incomplete or inaccurate data that we keep about you, although we may need to verify the accuracy of the new data that you provide to us. If you want to change your nickname, e-mail address, etc. in your MiboCam account, enter the account and select the related function button.
· Requesting deletion of your personal data. This allows you to request deletion or removal of personal data when there is no good reason for us to continue processing it. You also have the right to request that we delete or remove your personal data in cases where you have successfully exercised your right to object to the processing (see below), when we may have illegally processed your information or when we are required to delete your personal data to comply with local laws. Please note, however, that we are not always able to comply with your exclusion request for specific legal reasons that shall be notified to you, if applicable, at the time of your request. If you want to delete basic information such as e-mail address and password or service information such as video, image, cloud registration and alarm in your MiboCam account, delete your information by touching the function button for cleaning related data through Profile > Settings > Account and Security > Delete the account.
· Opposing processing of your personal data when we trust a legitimate interest (or that of a third party) and there is something about your particular situation that makes you want to oppose processing for that reason, as you feel it affects your rights and fundamental freedoms. You also have the right to object when we are processing your personal data for direct marketing purposes. In some cases, we can demonstrate that we have compelling legitimate grounds for processing your information that replace your rights and freedoms.
· Withdrawing consent at any time when we rely on consent to process your personal data. However, this shall not affect the legality of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We shall advise you if this is the case when you withdraw your consent. 9. Changes to our Privacy Policy
We keep this Privacy Policy under review and periodically modify this Privacy Policy. We shall inform you of any changes to the Privacy Policy. We shall also provide notice of changes on the home page for a short period. The date the Privacy Policy was last revised is identified at the top of the page.
10. Contact information
To ask questions or comment about this Privacy Policy and our privacy practices, please contact us by e-mail at privacidade@intelbras.com.br or to the address:
INTELBRAS S/A INDÚSTRIA DE TELECOMUNICAÇÃO ELETRÔNICA BRASILEIRA
CNPJ/MF (Portuguese abbreviation for the National Registry for Legal Entities of the Brazilian Treasury Department) no. 82901000/0001-27
Rodovia BR 101, Km 210, s/n.º, Área Industrial
São José, Estado de Santa Catarina
CEP 88.104-800